Frequently Asked Questions

How do I take a membership break?

 

You can put your membership on hold if you have a medical condition that stops you attending classes or you feel you want to stop attending.  You can only put your membership on hold for full calendar months and must give us at least five working days' written notice before the end of the month. Your membership will then be suspended from the first day of the following month. For notices received less than five working days before month end, membership will be suspended on the last day of the following month.

 

What if I want to cancel my membership?

 

If you want to cancel your membership you must give us at least five working days' notice before the month end. Your membership will end on the last day of that month. For notices received less than five working days before month end, membership will end on the last day of the following month. Please note any notices received after 17.30 will be processed on the next working day. You are responsible for ensuring that we have received your notice.

What is a typical class like?

 

There is no ‘typical’ class. Every class is different because each instructor is different and is given freedom to make each session as varied as possible as long as it is challenging and enjoyable. This keeps the classes fresh so that you remain enthused and get the most out of your class mentally and physically. This is one of the many benefits of our classes – they are a whole body workout designed to improve your stamina, speed, agility and strength in a fun and interesting way.

 

The classes start with a warm up which usually lasts about 10 minutes followed by about 40 minutes of individual, pairs and team exercises. The class ends with a cool down and stretch.

 

All of our instructors and members are a friendly bunch and are always keen to welcome a new face. Instructors make sure that each individual works to their own level of fitness within the group.

 

How fit do I need to be?

 

You need to complete and sign our health questionnaire (it’s part of the free trial class registration process) and hand it to your instructor before you start your first class. Pregnant ladies should check with their GP before starting any classes. If the instructor is concerned that you have too many health issues, they may recommend that you gain permission to train from your GP prior to starting training.

 

People often say that they need to get fit before they join us - this is nonsense - we are all about helping everyone get fit - our members have every level of fitness and every class caters for every level of fitness to ensure everyone is working to the best of their ability.

 

Do I need to book in for my free trial class?

 

No, you can just print off our health questionnaire, complete, sign and date it and bring it to your first class. Please try to arrive at the meeting point at least 10-15 minutes before the session starts so the instructor can review your health questionnaire and answer any questions you may have.

 

Step 1 – Print off and complete your health questionnaire and take it with you to the venue.

 

Step 2 - Check the class times and be sure to arrive 10-15 minutes before the class starts.

 

Step 3 - Hand your health questionnaire to the instructor when you arrive and enjoy your class!

 

What should I wear?

 

A good pair of outdoor trainers is all you really need, fashion trainers are not advisable as they offer little support or grip and you may run the risk of injury. An old t-shirt or top and shorts, tracksuit bottoms or running leggings are ideal. Some exercises involve getting down on the ground so be prepared to get a little bit dirty especially if the weather has been inclement– it’s part of the enjoyment.

 

Unfortunately we can’t guarantee the weather but the instructors will ensure that you work up a sweat so make sure you bring a warm jacket etc. to put on after the session. Some people also like to wear a lightweight base layer, gloves and a hat during winter months. Try to arrive in your kit as changing facilities are limited.

 

Where can I put my valuables?



 

Please try to avoid bringing valuables to the classes but if you have to do so, you may use the instructors’ vehicle to store your car keys valuables/change of clothing etc.

 

Do I need to bring my own water?

 

You can bring your own water or isotonic drink for before or after the session. The instructors do carry plenty of water and there will be water breaks during the class. Please make sure you are hydrated before you arrive.

 

Attended A Free Trial Class?

 

No problem, you can become a member by contacting us and choosing the level of membership that suits your lifestyle and fitness goals.

 

We have four membership options:

 

- 1 class per week payable by monthly standing order

- 2 classes per week payable by monthly standing order

- Unlimited classes per week payable by monthly standing order

- Pay as you go paid by giving a cheque to the instructor.

 

There are two ways to pay, you can set up a monthly standing order which most people do as it is much simpler and saves hassle at the class. If you prefer to pay-as-you-go, each time you attend a class you must give a cheque payable to Touchline Fitness to your instructor.

 

A £25.00 joining fee applies to all memberships, though if you set up a standing order by the end of the next working day after your trial class and keep paying for a minimum of three months the joining fee will be waived. If you leave within the first three months after joining we will ask you to pay the £25.00 joining fee.

 

Once I have joined do I need to book in for specific classes?

 

No, once you have become a member, as long as you keep paying your standing order, you will appear on the register and you just need to come along to any class. 

 

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